Reliable Service and Technical Support for Medical Equipment.
SS Solutions supports healthcare institutions with professional device servicing, technical assistance, preventive maintenance and coordinated post-sales support. Service scope is defined for each manufacturer and device category.
A working overview of the service areas we provide.
Only services that SS Solutions is authorized and equipped to provide will be published as confirmed offerings. Coverage varies by manufacturer and device category.
Equipment Installation
Coordinated on-site delivery and equipment installation.
Device Commissioning
Commissioning and acceptance testing together with the clinical team.
Preventive Maintenance
Scheduled maintenance following manufacturer intervals.
Corrective Maintenance
Fault correction and repair coordination.
Diagnostics & Troubleshooting
Structured diagnostics and technical troubleshooting.
Technical Inspections
Periodic technical inspections and status reporting.
Software & Firmware Coordination
Coordination of firmware and software updates with the manufacturer.
Spare Parts Coordination
Sourcing and coordination of original spare parts through the manufacturer.
Warranty Support
Warranty coordination in line with the manufacturer's conditions.
Post-Warranty Support
Continued technical support beyond the warranty period.
User & Technical Training
Training for clinical users and biomedical technicians.
Service Documentation
Service reports and maintenance documentation for institutions.
Manufacturer Communication
Direct coordination with manufacturer technical teams.
On-Site Technical Support
On-site interventions across the region as scope allows.
How we describe what is covered.
SS Solutions does not claim to service every manufacturer or every device in the catalog. Each device is placed in one of the following coverage bands, defined together with the manufacturer.
Devices where SS Solutions technicians perform service directly.
Devices serviced in coordination with the manufacturer's technical team.
Devices covered by the manufacturer warranty conditions.
Devices covered by an active maintenance agreement with SS Solutions.
Device categories that SS Solutions does not currently service.
Built around trained engineers and manufacturer coordination.
Service engineers trained on the technologies we represent.
Training delivered together with our manufacturer partners.
Service scope agreed per manufacturer and device category.
Diagnostic tooling inventory [to be documented].
Spare-part sourcing coordinated with the manufacturer.
Coverage across Macedonia, Kosovo, Serbia and Albania.
Submit a service request.
Provide the device details and describe the issue. Uploads help our engineers assess the situation before contacting you. Response times depend on device type, warranty status and coverage scope.